Help
Support
Last updated: July 22, 2026
Email support@shiftsteward.com and a person will answer — usually the same business day. Tell us your organization name and what you were trying to do, and we can look it up.
Getting into your organization
Organizations invite their volunteers: your coordinator sends an invitation email or a join link. Creating an account on its own does not put you in an organization — if the app says you have none yet, ask your coordinator for their link. Organizations themselves are created on the website at shiftsteward.com.
Signing in
You can sign in with an email and password, with Apple, or with Google. If your account already exists with a password and you would rather use Apple from now on, sign in with your password once, then open Profile → Security → Connect Apple ID. Forgot your password? Use Forgot password and we will email you a reset link.
Shifts and signups
Open the Shifts tab, filter to Open spots, tap a shift, and take a slot. Plans change — you can cancel your own signup from the same screen, and your spot opens back up for someone else. If a shift is full, the sheet shows every slot taken; ask your coordinator if you need to swap with someone.
Reminders and notifications
Email and text reminders are switched on in Profile → Notifications; text reminders need a phone number on your profile. Push notifications are asked for in the app after your first signup, and can be turned on or off later in the same place or in iOS Settings. The app works fine with notifications declined.
Deleting your account
In the app, open Profile → Delete account (on the web, Profile has the same option). We email a confirmation link; once you confirm, your account and personal details are removed. See the Privacy Policy for exactly what is deleted.
Billing
Volunteers never pay anything. Organization subscriptions are managed by administrators on the website under Settings → Billing, where you can update the payment method or cancel — access continues to the end of the period you have paid for.
Still stuck?
Write to support@shiftsteward.com. If something looks broken, the app version at the bottom of the Profile screen helps us pin it down.